Delivami Help Center
Complete documentation for creative studios and their clients—covering 3-minute onboarding, proposals, resumable deliveries, Pay-Before-Download gates, regional fee rates, and instant Mobile Money or bank payouts.
Explore by Topic
Getting Started & Plans
Guided 3-minute onboarding, workspace setup, subscription tiers, storage add-ons, team seats, and referrals.
Proposals & Contracts
Draft scope proposals, collect multi-party e-signatures, verify SHA-256 contract hashes, and automate deposits.
Deliveries & File Requests
Resumable R2 & Stream uploads, watermarked HLS proxies, password/expiry locks, and client file request links.
Client Portal & Reviews
Passwordless 6-digit OTP sign-in, frame-accurate timecode comments, AI voice notes, A/B compare, and approvals.
Invoicing, Fees & Payouts
Pay-Before-Download gates, regional fee rates, pass-fees-to-client toggle, Dojah KYC, and Mobile Money/bank payouts.
Branding & Custom Domains
White-label client portals, remove Delivami badges, bind custom CNAME domains with auto-SSL, and manage clients.
Security, Privacy & Data
WebAuthn passkeys, TOTP 2FA, 24h/12h payout holds, emergency account locks, GDPR exports, and account deletion.
For Clients & Reviewers
Portal OTP sign-in
How clients log into /portal/:slug with a 6-digit email code to view all deliveries and invoices without a password.
Pay & unlock master files
How to review watermarked previews, pay via Mobile Money, bank transfer, or card, and download uncompressed masters.
Timecode & voice feedback
Pin comments to exact video frames, record transcribed voice notes, and compare v1 vs v2 side-by-side.
Upload requested files
How clients use /upload/:token checklist links to send raw footage, logos, and stems directly to a studio.
Studio Plans, Fees & Payouts
Plans, regional pricing & add-ons
Compare Creator ($12), Pro ($29), and Studio ($69), local GHS/NGN/KES pricing, storage packs, and AI credits.
Regional fees & pass-to-client
Exact fee rates (1.05%–3.5% GHS, 1.5%–5% NGN/KES/ZAR), $500 Whale Fee Caps, and passing 100% of fees to clients.
Clearing windows & payouts
7-day (Creator), 3-day (Pro), and 0-day instant (Studio) clearing, plus /confirm-withdrawal email verification.
Proposals & SHA-256 contracts
Sequential multi-party e-signatures, automatic deposit invoicing, and cryptographic contract verification.
Complete Documentation Directory
- Creating invoices & how Pay-Before-Download (Escrow) works
- Platform fees by country, Whale Fee Caps & passing fees to clients
- Escrow clearing windows, payout minimums & email withdrawal confirmation
- Completing Dojah KYC verification for payouts
- Client guide: Paying an invoice, unlocking masters & requesting refunds
Resources
Developers Hub
Explore REST API endpoints (/api/v1/*), HMAC-SHA256 webhook verification, and private edge AI architecture.
Legal & Terms Hub
Review our Terms of Service, Escrow & Refund Policy, Data Processing Agreement, and Subprocessor list.
Contact Studio Support
Need help with a payout, KYC verification, or custom domain? Open an in-app ticket (/support) or message our team.