Delivami

Legal & Studio Compliance

Transparent agreements governing creative file delivery, pay-to-unlock escrow, payout settlement, and data sovereignty on Delivami.

Terms of Service

Version 2026-10-27 · Last updated: November 2026

These Terms of Service (“Terms”) govern your access to and use of the Delivami studio platform, client delivery portals, payment-gated file vaults, and APIs (collectively, the “Service”) operated by Delivami Inc. (“Delivami,” “we,” “us,” or “our”). By creating an account, uploading deliverables, or accessing a client portal, you agree to be bound by these Terms.

1. Platform Overview & Role of Delivami

Delivami provides creative professionals, freelancers, and production studios (“Creators” or “Studios”) with cloud workspaces to share multimedia deliverables, collect frame-accurate client feedback, issue digital proposals and milestone invoices, and enforce automated pay-before-download file protection (“Pay-to-Unlock”).

Delivami is a software technology provider, not a bank, licensed depository, or law firm. Payment processing, tokenized card billing, Mobile Money collection, and bank transfers are executed through our licensed payment infrastructure partner, Paystack.

2. Accounts, Authentication & Studio Workspaces

  • Account Security: You may authenticate via email and password, Google or GitHub OAuth (powered by Better Auth), TOTP two-factor authentication (2FA), or FIDO2/WebAuthn biometric hardware passkeys. You are responsible for maintaining the security of your credentials.
  • Client Portal Access: Your clients do not need to register a password-based Delivami account to review work or pay invoices. Clients authenticate into protected portals using a 6-digit one-time passcode (OTP) or magic link sent via email or SMS.
  • Workspace Seats: Creator and Pro plans include 1 solo seat. The Studio plan includes up to 5 studio team seats with role-based access control (Owner, Admin, Member) and strict tenant isolation.

3. Subscription Plans, Limits & Free Trials

Delivami offers three subscription tiers—Creator, Pro, and Studio—billed monthly or annually in USD or supported local currencies (GHS, NGN, KES):

  • Creator Plan: Up to 10 active projects, 10 proposals, 20 GB private encrypted vault storage (5 GB per project), $2,500 USD equivalent monthly payout ceiling, and 100 monthly AI credits.
  • Pro Plan: Up to 50 active projects, 50 proposals, 150 GB private encrypted vault storage (unlimited per project), watermarked streaming video proxies, A/B version comparison, per-file approvals, WhatsApp/SMS payment alerts, $15,000 USD equivalent monthly payout ceiling, and 500 monthly AI credits.
  • Studio Plan: Unlimited projects and proposals, 500 GB private encrypted vault storage, 5 team seats, custom domain mapping, 100% white-label portals, Studio REST API & webhooks, immutable audit logs, unlimited monthly payout volume, and 2,000 monthly AI credits.
  • 14-Day Free Trial: New accounts may evaluate Delivami on a 14-day free trial. Unless cancelled before the trial concludes, your selected subscription plan will automatically begin billing.

4. Pay-to-Unlock Escrow, Fees & Clearing Windows

When you enable Pay-to-Unlock on a project or invoice, clients can stream watermarked review proxies and leave timestamped feedback, while original uncompressed master files remain encrypted in private Cloudflare R2 storage vaults until payment is verified.

  • Platform Transaction Fees: Platform fees depend on your active subscription tier and operating settlement region:
    • Ghana (GHS): 3.5% (Creator) · 2.38% (Pro) · 1.05% (Studio)
    • Nigeria (NGN), Kenya (KES) & South Africa (ZAR): 5.0% (Creator) · 3.5% (Pro) · 1.5% (Studio)
    • International / Western Cards (USD, GBP, EUR): 8.0% (Creator) · 6.0% (Pro) · 5.0% (Studio)
  • Pass Fees to Client: Creators may enable the “Pass fees to client” option on any invoice, adding the processing and platform fee to the client’s checkout total so the Studio nets 100% of the invoiced subtotal.
  • Escrow Clearing Periods: To protect against payment fraud, unauthorized cards, and chargebacks, settled invoice funds enter a clearing window before moving to your withdrawable balance:
    • Studio Plan: Instant clearing (0 days)
    • Pro Plan: 3-day clearing window
    • Creator Plan: 7-day clearing window
  • New Account Compliance Review: Accounts less than 30 days old requesting payouts exceeding $1,000 USD (or local currency equivalent) are subject to a brief manual compliance review prior to disbursement.

5. KYC Identity Verification & Security Holds

To comply with anti-money laundering (AML) and financial regulations across our operating jurisdictions, you must complete identity verification before withdrawing funds.

  • Dojah Verification & One-ID-One-Account Rule: Identity verification is processed via our partner Dojah. Each government-issued ID and individual identity may only be verified on one Delivami account (enforced via keyed cryptographic identity hashes). You are limited to 5 verification attempts per 24-hour window.
  • Step-Up Authentication for Payouts: Requesting a withdrawal or updating your bank/Mobile Money payout destination requires step-up authentication via your account password and a live 2FA code or fresh passkey verification.
  • Automated Withdrawal Security Holds: To protect your earnings from account takeover, Delivami automatically places a temporary withdrawal lock whenever sensitive account settings change:
    • 24-Hour Hold: Password change, 2FA disabled, email address change, payout destination change, or emergency account lock.
    • 12-Hour Hold: Phone number change.
    During a security hold, any unconfirmed pending withdrawals are automatically cancelled and returned to your available balance.

6. Intellectual Property & Master File Integrity

  • Your Creative Work: You (or your clients, per your underlying production contract) retain 100% ownership and copyright over all videos, photographs, audio stems, designs, and documents uploaded to Delivami. Delivami claims zero ownership over your deliverables.
  • Byte-for-Byte Preservation: While Delivami generates adaptive HLS streaming proxies for browser review, we never alter, recompress, or strip metadata from your source master files stored in your vault.
  • Zero AI Model Training: Delivami strictly prohibits using your uploaded master files, project assets, or client conversations to train, fine-tune, or evaluate public foundation AI models.

7. Custom Domains, REST API & Webhooks

  • Custom Domains: Studio plan subscribers may map custom subdomains (e.g., portal.yourstudio.com) via Cloudflare Custom Hostnames. You are solely responsible for the legality of all content served under your custom domain.
  • API & Webhooks: Studio plan subscribers may generate scoped API keys (prefixed dv_...) and register HMAC-SHA256 signed webhook endpoints (prefixed whsec_...). You may not use the API to circumvent rate limits, probe private network ranges (SSRF), or resell platform capacity.

8. Account Deletion & Tax Record Retention

You may request permanent account deletion at any time from Settings > Privacy & Data (provided you have no active paid subscription, no remaining payout balance, and are not the sole owner of a multi-member workspace).

  • 30-Day Grace Period: Deletion requests enter a 30-day grace window. Signing back in or clicking the cancellation link in your email cancels the deletion. We send a final reminder 3 days before permanent erasure.
  • 6-Year Anonymized Financial Retention: Upon permanent deletion, all projects, R2 vault files, Stream videos, comments, proposals, unpaid invoices, API keys, and profile data are permanently purged. In accordance with tax laws (Ghana, Nigeria, Kenya, UK), paid or refunded invoice records and payout settlements are retained in anonymized form (with names, emails, phone numbers, addresses, and notes stripped) for 6 years.

9. Client Disputes & Limitation of Liability

Delivami is not a party to the service contract between a Creator and their Client. Any disputes regarding creative direction, revision scope, delivery timelines, or project quality must be resolved directly between the Creator and Client. To the maximum extent permitted by law, Delivami shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

10. Contact Information

Questions regarding these Terms should be directed to legal@delivami.com.